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Privacy Policy

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Privacy Policy

Effective Date: 08/01/2025


Civic Seal (“we,” “our,” “us”) is committed to protecting your privacy and being transparent about how we collect, use, and share your information. This Privacy Policy applies to all visitors, members, officials, and other users of our website and services. By using our site or services, you agree to the terms of this policy.


1. Information We Collect

We collect information in the following ways:

a. Information You Provide Directly

  • Name, email address, phone number, and mailing/billing address
     
  • Payment information (processed securely via third-party providers)
     
  • Account login details (username, password)
     
  • Information you submit via complaint forms, surveys, or communications with us
     
  • Professional or public role information if you register as a Civic Seal Official
     

b. Information Collected Automatically

  • IP address, browser type, device type, and operating system
     
  • Pages visited, links clicked, and time spent on site
     
  • Location data (if enabled)
     
  • Cookies and tracking technologies (see Section 7)
     

c. Information From Third Parties

  • Publicly available records (e.g., official government directories)
     
  • Partners or payment processors who provide data to complete transactions or verify accounts
     

2. How We Use Your Information

We use your information to:

  • Provide and improve Civic Seal services
     
  • Process payments and manage memberships
     
  • Route constituent complaints to the appropriate official or agency
     
  • Respond to customer service requests
     
  • Verify accounts and prevent fraud
     
  • Send updates, newsletters, and service-related communications (opt-out available)
     
  • Maintain transparency by tracking and displaying complaint resolution progress (in aggregate or anonymized form)
     
  • Comply with legal obligations
     

3. User-Generated Content

By submitting content (including complaints, attachments, or photos), you agree that:

  • You have the right to share the content you submit.
     
  • You grant Civic Seal a license to store, process, and route the content to the correct official or agency.
     
  • We are not responsible for the accuracy of user-submitted content.
     
  • We may remove or reject content that violates laws, privacy rights, or our policies.
     

4. How We Share Your Information

We may share your information with:

  • Government Officials – to process and respond to submitted complaints or issues
     
  • Service Providers – for payment processing, hosting, analytics, customer support, or email delivery
     
  • Business or Nonprofit Partners – if collaborating on relevant programs or services
     
  • Legal Authorities – when required to comply with the law or protect rights and safety
     

We do not sell or rent personal information to marketers.

5. Payment Information Security

All payments are processed through secure, PCI-compliant third-party providers. We do not store full credit card numbers or payment account details on our servers.

6. Data Retention

We retain information as long as necessary to:

  • Maintain your account and provide services
     
  • Comply with legal obligations
     
  • Resolve disputes and enforce agreements
     

You may request deletion of your account at any time (see Section 11).

7. Cookies & Tracking

We use cookies, pixels, and similar technologies to:

  • Improve site functionality and security
     
  • Remember preferences and login details
     
  • Analyze usage patterns
     
  • Deliver relevant content and promotions
     

You can disable cookies in your browser settings, but some features may not work properly.

8. Third-Party Links

Our website may contain links to external sites. We are not responsible for the privacy practices or content of those websites. We encourage you to review their privacy policies before providing information.

9. Data Location

Civic Seal’s systems and servers are based in the United States. By using our services, you consent to the transfer and storage of your information in the United States, where privacy laws may differ from your location.

10. Refund & Payment Disputes

Membership fees, service fees, or other paid services are non-refundable unless otherwise stated. Any disputes regarding charges should be submitted in writing to info@thecivicseal.com within 14 days of the charge.

11. Your Rights & Choices

You may have the right to:

  • Access the personal data we hold about you
     
  • Request corrections or updates
     
  • Request deletion of your information
     
  • Withdraw consent to certain uses of your data
     
  • Opt out of marketing emails
     

To exercise these rights, email us at info@thecivicseal.com. We may require identity verification.

12. Data Security

We take reasonable technical, administrative, and physical measures to protect your data. However, no system is completely secure, and we cannot guarantee absolute security.

13. Children’s Privacy

Our services are not intended for users under 18. We do not knowingly collect personal information from minors. If we learn we have collected data from a child, we will delete it immediately.

14. Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be posted here with a new effective date. Continued use of our services after changes are posted means you accept the updated policy.

15. Contact Us

Civic Seal – Privacy Officer
Email: info@thecivicseal.com
Website: www.thecivicseal.com and objectives.

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