Effective Date: 08/01/2025

These Terms & Conditions (“Terms”) govern your access to and use of the Civic Seal website, platform, and related services (“Services”), operated by Civic Seal (“we,” “our,” “us”).
By creating an account, submitting a complaint, purchasing a membership, or otherwise using our Services, you agree to these Terms. If you do not agree, do not use our Services.

You must be at least 18 years old to use Civic Seal. By using our Services, you confirm you meet this requirement.

Civic Seal is a platform that:

• Routes constituent complaints and concerns to the correct government official or agency
   
• Tracks and updates the status of those issues
   
• Offers membership-based tools for public officials and other users
   
• Provides secure payment processing for membership fees and other services
   

We may update, expand, or discontinue any part of our Services at our discretion.

To access certain features, you must create an account. You agree to:

• Provide accurate, current, and complete information
   
• Keep your login credentials confidential
   
• Be responsible for all activity under your account
   
• Notify us immediately of any unauthorized use
   

We reserve the right to suspend or terminate accounts for violations of these Terms.

• All fees are due at the time of purchase unless otherwise stated.
   
• Payments are processed securely through PCI-compliant third-party providers.
   
• We do not store full credit card numbers on our servers.
   
• Refund Policy: All payments are non-refundable unless otherwise stated in writing.
   
• You are responsible for any taxes, fees, or charges imposed by your jurisdiction.
   

By submitting any complaint, message, attachment, or other content to Civic Seal (“User Content”), you agree that:

• You have the legal right to share the content
   
• You grant us a non-exclusive, worldwide license to store, process, route, and display the content as necessary to deliver our Services
   
• We may share your content with the relevant government office, agency, or partner organization
   
• We may remove content that violates laws, privacy rights, or these Terms
   
• You are solely responsible for the accuracy and legality of your submissions
   

You may not use Civic Seal to:

• Submit false, misleading, or fraudulent complaints or information
   
• Upload or transmit viruses, malicious code, or harmful software
   
• Harass, threaten, or abuse any individual or organization
   
• Attempt to access accounts or data without authorization
   
• Use automated scripts or bots without prior approval
   
• Engage in illegal activities or encourage others to do so
   

All content, branding, logos, designs, and software related to Civic Seal are our intellectual property, unless otherwise noted. You may not copy, reproduce, distribute, or create derivative works without our written consent.

Your use of Civic Seal is also governed by our Privacy Policy [link to policy]. By using our Services, you agree to the collection and use of your information as described there.

• We strive to maintain uptime but do not guarantee uninterrupted access.
   
• We are not responsible for the speed, response time, or actions of government agencies or officials.
   
• All content and services are provided “as is” without warranties of any kind, express or implied.
   

To the fullest extent permitted by law, Civic Seal and its officers, employees, and partners are not liable for any indirect, incidental, consequential, or punitive damages arising from your use of our Services. Our total liability is limited to the amount you paid for the Services in the 12 months preceding the claim.

You agree to defend, indemnify, and hold harmless Civic Seal and its affiliates from any claims, damages, liabilities, and expenses arising from your use of the Services, your submissions, or your violation of these Terms.

We may provide links to third-party sites or services. We are not responsible for their content, privacy policies, or practices. Your interactions with such third parties are solely between you and them.

We may suspend or terminate your account at any time, without notice, for any reason, including violation of these Terms. Upon termination, your right to use the Services immediately ceases.

These Terms are governed by the laws of the State of [Insert State], United States.
Any disputes will be resolved through binding arbitration in [Insert County, State], except where prohibited by law. You waive the right to a jury trial or class action.

We may update these Terms from time to time. The updated version will be posted on our website with the revised effective date. Continued use of our Services after changes means you accept the updated Terms.

Civic Seal – Legal Department
Email: info@thecivicseal.com
Website: www.thecivicseal.com